Emotional Intelligence in the Workplace | Emotional Intelligence in Leadership | IAS TARGET IAS Target

Importance and Relevance of Emotional Intelligence in Civil Service

Significance/Importance of Emotional Intelligence in Civil Services


For Targeting Policies better:
Bureaucrats need to know the emotions, moods, & drives of persons at whom the public policy is targeted for a better acquaintance with the nature of problems in society & their possible solutions
For motivating subordinates:
EI helps a person comprehend the emotions of others; thus, an emotionally intelligent civil servant can motivate his/her subordinates toward a particular goal.
Stress Management:
Emotional Intelligence enables one to control emotions in anxiety-provoking situations and thus helps one in maintaining one’s physical and mental wellbeing
For change:
An Emotionally Intelligent (EI) person is more likely to try new things, take risks & face new problems without any panic. This will help in finding inventive solutions to different problems.
For Decision making:
Emotional Intelligence helps in recognizing emotions or feelings that are not related to any specific problem & not allowing them to influence the final result.
For Better Communication:
An Emotionally Intelligent (EI) civil servant will be able to communicate policies better. Also, the person will be able to foster a healthy relationship with subordinates.
For maintaining balance in life:
Emotional Intelligence helps a civil servant in managing his/her personal life as well as professional life.
On personal front
Emotional Intelligence (EI) makes one more flexible, empathetic, and clear in expression
Relevance of Emotional Intelligence in Civil Services

Civil Servants today face numerous challenges in the work environment, such as:

  • Increasing regional, economic and digital divide.
  • Widespread application of IT.
  • Demand for improved governance.
  • Issues are getting politicized quickly.
  • Political Pressure and Rampant Corruption.

How To Develop Emotional Intelligence

  • Increase your ability to show more empathy
  • Learn to look at yourself more objectively.
  • Improve social skills and abilities through conscious practice
  • Be more approachable to your team.
  • Listen carefully & acknowledge what others are speaking
  • Look for ways to increase self-motivation
  • Prepare to leave your comfort zone.
  • Avoid being overly critical and instead give constructive feedback.

Improving Emotional Intelligence

  • By self evaluating oneself, one can know one’s emotions & reactions to different situations.
  • By observing others, one can comprehend their feelings and emotions of others.
  • By improving expression, one can communicate better.
  • By analyzing the impact of one’s action on others, one can fine-tune the actions.
Nowadays, organizations take the initiative to improve Emotional Intelligence among their employees through different group activities, exercises, seminars, & tests. However, Emotional Intelligence also improves with age (maturity) due to one’s experiences in life.

Emotional Quotient

The emotional quotient (EQ) is a buzzword in recent times. Time & again, it is advised that a manager should have a fair amount of Intelligence Quotient (IQ) along with emotional intelligence to become successful. It is a fact that success of an organization or institution depends on the ability of the managers. The emotions or feelings of a human being can be love, hatred, anger, & happiness. The manager has to manage these emotions to a certain extent to handle any situation with calmness. The ability and skills to manage emotions are measured through an emotional quotient.

EQ is important for managers

If managers lack empathy or emotional intelligence (EI), it is most possible that their team do not like working with them. Their behavior simply does not allow them to see past their own biases & prejudices. You will find that their team are never motivated but, on the contrary, discouraged from giving their best. Managers should guide their teams & help them navigate any problems they may face. Occasionally even roll their sleeves & pitch in when their teams demand it.

EQ is important for employees

High Emotional Quotient (EQ) reveals future leaders for organisations more often than not. It could be one of the competencies when employees are considered for leadership & managerial positions.

Apart this Emotional Quotient has positive implication on:

  • Physical health
  • Mental well being
  • Relationships
  • Conflict resolutions
  • Success
  • Leadership

Importance of EI and EQ in the work place

Emotional Intelligence or EI is the skills and ability to understand & manage your emotions and feelings. The skills involved in emotional intelligence are: self-awareness, self-regulation, motivation, empathy, and social skills. Of Late, it has become a bit of a buzzword in human resources departments across the world, but analysts are saying that it is time emotional intelligence (EI) be taken seriously. Embracing the nuances of human emotion and feelings in the workplace can have benefits, such as better coordination among employees & a happier workplace, as per Rex Huppke. Rex's argument is that we are human being every day, not just when we leave the office.

Has emotional intelligence made a difference in the workplace?

Every day we make emotionally charged decisions. We feel plan 1 is better than plan 2, and we sometimes make choices based on our emotions or feelings. When we understand the origin & source of these feelings and emotions, especially when working in a team, we are more attuned to each other. With globalization, emotional intelligence (EI) is more important than ever when teams are cross-cultural & global, increasing the complexity of interactions of emotions & how they are expressed. Essentially, emotional intelligence (EI) in the workplace comes down to understanding, expressing & managing, good relationships, and solving problems under pressure.

Benefits of emotional intelligence at work

Gary Yukl, a famous researcher in leadership, agrees & goes on to say, “Self awareness makes it easier to understand one’s own requirement & likely response if certain events occurred, thereby facilitating evaluation of alternative solutions.” For emotional intelligence (EI) to be effective, it has to start with your-self. You can not distill or enhance other people’s well being, improvement, & perception of self with-out 1st understanding how you operate on an emotional level. What differentiate leaders is usually their level of emotional intelligence, and it is those skills that help develop a more effective workplace.

Examples of EQ at work place:

Intra-personal Emotional Quotient
1.    Self-awareness: The ability to recognize an emotion or feelings as it “happens” is the answer to your Emotional Quotient. Developing awareness about self requires tuning in to your true emotions. If you assess your emotions, you can manage them. The major elements of self-awareness are:
2.    Self-regulation: Usually, you have little control over when you experience emotions or feelings. You can, however, have some view in how long an emotion and feelings will last by using a number of methods to eliminate negative feelings such as anger, anxiety or depression. A few of these methods include re-casting a situation in a more positive enviroment, taking a long walk, & meditation or prayer. Self-regulation involves
3.    Motivation:   To motivate yourself for any achievement requires clear goals & a positive attitude. Even though you may have a pre-disposition to either a positive or a negative attitude, you can, with effort & practice, learn to think in a more positive way. If you indulge in negative thoughts as they occur, you can reframe them in more positive terms — which will help you achieve your goals. Motivation is made up of:

Inter-personal Emotional Quotient

1.    Empathy: The skills to recognize how people feel are important to success in your life & profession. The more skillful you are at discerning the feelings and emotions behind others’ signals, the better you can control and manage the signals you send them. An empathetic person excels at:
2.    Social skills: The development of good inter-personal skills is equivalent to success in your life & career. In today’s ever-connected world, everyone has immediate access to technical knowledge and information. Thus, “people skills and abilities” are even more important today because you must possess a high Emotional Quotient to better understand, empathize & negotiate with others in a global economy. Among the most useful skills are:

How EQ can facilitiate Change Managment

“Change” is more or less the most feared word when it comes to institutions or organizations. On the one hand, every institution knows very well that change is inevitable, & sooner or later, even if they like it or not, change is to be made. Still, whenever an institution moves around in a changing phase, there happens to be havoc among the employees. Adaptive organizations have conducted change management studies whereby many techniques are used to overcome the resistance to change among the employees. Despite doing these many things, the institution still suffers, and instances have shown that many bigger organizations have failed miserably when they initiate change. This is the reason why most the organizations are now trying to use people with a high emotional quotient as a change agent to lead and manage change. The the idea is these people can analyze the situation very well & with the control over their own impulses & behaviors, they will 1st understand the aspect of change & will convince their own resistance, these people if are the with “Influential Personality” can influence this change very easily among the employees.

Emotionally Intelligent leaders and managers are also able to help others to manage difficult change:

By developing emotional maturity
  • By increasing social intelligence (SI)
  • As a tool to circumvent or manage relationship problems
  • By improving inter-personal communication
  • By helping manage emotions
  • As a method of coping with stress
  • By influencing leadership styles
  • By helping leaders make business decisions about change
  • By supporting managers, supervisors & staff in the workplaces